9-1-1 dispatchers are trained to take all calls very seriously so please call 9-1-1 only in the case of an emergency.
- Keep your address and phone number posted near every phone in your house. It is very stressful during an emergency and it is very easy to forget your address. By posting this information, you as well as any visitors at your home can dial 911 and get help quickly.
- Speak clearly and calmly at all times. Do not yell into the phone.
- Listen closely to the questions and try to answer all the questions that are asked by the operator.
- Always try to provide as much information to the dispatcher as possible. Remember the “Who, What, When, and Where” rule.
- Make sure kids of all ages know how to use 9-1-1. Help your children learn their address and phone number at an early age.
- Do not program 9-1-1 into your auto-dial telephone. You won’t forget the number and programming the number invites accidental dialing of the number.
- If 9-1-1 is dialed by mistake, please stay on the line and let the dispatcher know there is no problem and it was a dialing error.
- Never disconnect until told to do so by the dispatcher.